Refund policy
Overview
Thank you for shopping with Just A Lid. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Return Eligibility
- Returns must be initiated within 14 days of receiving your order
- Items must be unused, unworn, and in the original packaging
- Items purchased on clearance or marked as final sale are not eligible for return
Return Process
- Initiate Your Return: Use our online return system with your order number — it’s quick and automatic. If you have any questions, email us at support@justalid.com.
- Packaging: Securely pack the item(s) in the original packaging if possible
- Shipping: Send the package to the address provided in the return instructions
- Processing: Returns typically take 5-7 business days to process upon receipt
Refunds
- The purchase price of the item(s) will be refunded to the original payment method
- Shipping costs are non-refundable
- If a return is approved, a refund will be issued within 10 business days of receiving the returned item
- Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account
No Exchanges
- Just A Lid does not offer exchanges at this time
- All approved returns will be processed as refunds to the original payment method
- If you need a different item, please place a new order
Return Shipping
- Return shipping is on us.
- We recommend using a trackable shipping service for your protection
- Just A Lid is not responsible for items lost or damaged during return shipping
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of receiving your order
- Include photos of the damage or defect
- We will arrange for a replacement or refund at no additional cost to you
Contact Information
If you have any questions about our return policy, please contact us:
- Email: support@justalid.com
This return policy was last updated on 02/09/2025.
Just A Lid reserves the right to modify this policy at any time. Any changes will be posted on this page.