Refund policy

Overview

Thank you for shopping with Just A Lid. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Return Eligibility

  • Returns must be initiated within 14 days of receiving your order
  • Items must be unused, unworn, and in the original packaging
  • Items purchased on clearance or marked as final sale are not eligible for return

Return Process

  1. Initiate Your Return: Use our online return system with your order number — it’s quick and automatic. If you have any questions, email us at support@justalid.com.
  2. Packaging: Securely pack the item(s) in the original packaging if possible
  3. Shipping: Send the package to the address provided in the return instructions
  4. Processing: Returns typically take 5-7 business days to process upon receipt

Refunds

  • The purchase price of the item(s) will be refunded to the original payment method
  • Shipping costs are non-refundable
  • If a return is approved, a refund will be issued within 10 business days of receiving the returned item
  • Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account

No Exchanges

  • Just A Lid does not offer exchanges at this time
  • All approved returns will be processed as refunds to the original payment method
  • If you need a different item, please place a new order

Return Shipping

  • Return shipping is on us.
  • We recommend using a trackable shipping service for your protection
  • Just A Lid is not responsible for items lost or damaged during return shipping

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receiving your order
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

Contact Information

If you have any questions about our return policy, please contact us:

This return policy was last updated on 02/09/2025.

Just A Lid reserves the right to modify this policy at any time. Any changes will be posted on this page.